Terms of Service

01Agreement to these Terms

These Terms of Service (Terms) are a legally binding agreement between you and Crownware Ltd Company, a limited liability company organized under the laws of the State of Texas, United States (Crownware, we, us, or our). They govern your access to and use of the website at crownware.net and its subdomains (the Site), Crownware accounts, the customer dashboard, one-time purchases of Passes, and every related service that we provide (together, the Services).

You accept these Terms when you do any of the following: (a) tick the agreement box and click Create account when you register; (b) tick the agreement boxes and click Buy pass when you place an Order; or (c) access or use the Services after the Effective Date shown above. If you do not agree to these Terms, do not create an account, place an Order, or use the Services.

Software that we make available for download, installation, or activation is licensed to you under the End User License Agreement (EULA). Our Privacy Policy, Cookie Policy, Refund Policy, and Acceptable Use Policy form part of these Terms and are incorporated by reference. If these Terms conflict with one of those documents, the more specific document controls for its own subject matter.

Business users. If you use the Services on behalf of a company or another legal entity, you represent that you are authorized to bind that entity, and "you" then includes the entity. Consumers. If you are a consumer, meaning a natural person acting for purposes outside your trade, business, craft, or profession, nothing in these Terms limits any right that consumer-protection law grants you and that cannot be waived by contract. Where these Terms conflict with such a right, the right prevails.

Record of acceptance. Every Order stores the exact version of these Terms, the EULA, and the Privacy Policy that you accepted, identified by a cryptographic hash and a timestamp. You may request a copy of the version you accepted by writing to admin@crownware.org.

02Definitions

Account

The Crownware account registered to your verified email address.

Catalog

The list of Products, Pass durations, and prices published on the Pricing page at the time you place an Order.

Consumer

A natural person who uses the Services for purposes that are wholly or mainly outside that person's trade, business, craft, or profession.

Content

Text, graphics, logos, documentation, software, data, and other material that we make available through the Services.

Effective Date

The date shown at the top of these Terms.

Lifetime Pass

A Pass that entitles you to use a Product for the lifetime of that Product, as described in the section titled Passes, delivery, and activation.

Order

A request to purchase one Pass that you submit through the Site and that is paid through a Payment Provider.

Pass

A one-time purchased, personal, account-bound entitlement to use a specific Product, either as a Timed Pass or as a Lifetime Pass.

Payment Provider

Stripe Payments Company and its affiliates (Stripe) or PayPal, Inc. and its affiliates (PayPal), whichever you choose at checkout.

Product

A Crownware software product listed in the Catalog, including the updates and documentation that we provide for it.

Timed Pass

A Pass that entitles you to a defined amount of banked usage time for a Product: twenty-four hours for a one-day Pass, seven days for a seven-day Pass, and thirty days for a thirty-day Pass.

Business Day

Monday through Friday, excluding United States federal holidays.

03Eligibility and accounts

To create an Account or place an Order you must meet all of the following conditions:

• You are at least eighteen years old, or at least the age of majority where you live if that is higher, and you have the legal capacity to enter into a binding contract.
• You are not barred from using the Services under the laws of the United States or of the place where you live, and you are not a person or entity described in the section titled Export controls and sanctions.
• You have not previously been suspended or removed from the Services for a material violation of these Terms.
• You register with your own accurate, current, and complete information, and you keep it up to date.

The Services are not directed to children. We do not knowingly allow anyone under the age of thirteen (or under the higher minimum age required where you live) to create an Account, and we do not knowingly collect personal data from them. If you believe that a child has created an Account, contact us at admin@crownware.org and we will delete the Account and its data.

Account security

Your Account is personal to you. You may not sell, transfer, lend, or share it, and you may not create an Account for someone else without their permission. You are responsible for every activity that takes place under your Account, whether or not you authorized it, unless the activity results from our breach of these Terms. You agree to:

• Choose a password of at least twelve characters that you do not use anywhere else, and keep it confidential.
• Verify your email address and keep access to it, because we use it to confirm sensitive actions and to send legally required notices.
• Enable two-factor authentication where available and store your backup codes securely.
• Notify us at admin@crownware.org immediately if you suspect that your Account has been accessed without authorization or that your credentials have been compromised.

We may refuse registration, require additional verification, or suspend an Account when we reasonably believe that the Account information is inaccurate, that the Account is being used in violation of these Terms, or that suspension is needed to protect the Services, other customers, or third parties. The section titled Term, suspension, and termination describes the notice you will receive.

04The Services and their current scope

The Services currently consist of the Site, Accounts, the customer dashboard, and one-time purchases of Passes for the Products listed in the Catalog. We describe each Product, its features, its release state, and its available Pass durations on its product page.

Changes to the Services. We may add, change, or remove features, Products, and Pass durations. Changes do not affect Orders that have already been fulfilled except as described in the section titled Passes, delivery, and activation and in the Refund Policy.

Pre-release features. We may label parts of the Services or a Product as alpha, beta, preview, or early access. Pre-release features may be incomplete, may change without notice, and may be withdrawn. Unless the law provides otherwise, they are provided without the conformity commitments that apply to generally available Products.

Support. We provide support for the Services and the Products through admin@crownware.org on a reasonable-efforts basis and aim to respond within 5 Business Days. No service-level commitment applies unless you and we have signed a separate written agreement that provides one.

Availability. We try to keep the Services available at all times, but we do not promise uninterrupted availability. We may suspend the Services for maintenance, security, or reasons outside our control, and we announce planned maintenance on the Status page where practicable.

05Orders, prices, and payment

How an Order is formed

The Catalog is an invitation for you to make an offer; it is not itself a binding offer. You place an Order by selecting a Product and Pass duration on the Pricing page, ticking the agreement and delivery boxes, and clicking Buy pass. We then create a pending Order and redirect you to your chosen Payment Provider. A contract for the Pass is formed only when the Payment Provider confirms to us that your payment has succeeded and we record the Order as fulfilled. We confirm the contract by email and in your dashboard. A pending Order that is not paid within the time shown at checkout expires automatically and creates no obligation for either of us.

Each Order is for exactly one Pass. Pass durations and Products cannot be combined into a single Order, and we do not offer subscriptions, automatic renewals, or stored payment methods. Nothing you buy from us renews or charges you again automatically.

Prices, currency, and taxes

Prices are stated in United States dollars. The price shown for a Pass is the full price of that Pass; we add no mandatory fees or surcharges of our own. Applicable sales tax, value-added tax, goods and services tax, or similar transaction taxes are calculated and displayed at checkout based on your billing location before you confirm payment, unless the displayed price states that tax is included. You are responsible for any tax that we are not required to collect from you. Business customers may supply a valid tax identification number at checkout where the Payment Provider supports reverse-charge treatment.

Stripe may present your total in your local currency using Stripe Adaptive Pricing. A local-currency total shown at checkout includes a currency-conversion charge, and the exchange rate is fixed when you pay. Refunds of a local-currency payment are returned in that currency at the original exchange rate, so the amount may differ from the current rate. If you pay through PayPal in a currency other than United States dollars, PayPal performs the conversion under its own terms.

Crownware Ltd Company is the seller and merchant of record for every Order. Your receipt identifies us as the seller. If a Product is listed at an obviously incorrect price because of a typographical or technical error, we may cancel the affected Order before delivery and refund any amount paid in full; we will tell you why.

Payment

Payment is collected by the Payment Provider that you choose. Your use of Stripe or PayPal is also subject to that provider's own terms and privacy policy. We never receive or store your full card number or bank credentials. You represent that you are authorized to use the payment method you provide and that the billing information you enter is accurate.

If a technical fault causes a single Order to be captured twice, we deliver only one Pass and refund the duplicate capture once we have verified it with the Payment Provider. Contact admin@crownware.org if you believe you have been charged more than once.

Price changes take effect for Orders placed after the change and never affect an Order that has already been fulfilled.

06Passes, delivery, and activation

A Pass is a personal, non-transferable entitlement that is bound to your Account. It is not a sale of software; the software itself is licensed to you under the EULA. A Pass may be used only by the individual who holds the Account, on the number of devices published for the Product at the time of purchase, and may not be resold, rented, sublicensed, gifted, or shared.

Timed Passes

A Timed Pass gives you a fixed bank of usage time for one Product. Banked time does not start when you buy the Pass; it starts when you first activate the Pass in the Product. Once activated, banked time runs continuously in real time, whether or not you are using the Product, until it is exhausted. If you buy several Timed Passes for the same Product, their banked time accumulates and is consumed in order of purchase. A Timed Pass that you have not activated does not expire.

Lifetime Passes

A Lifetime Pass entitles you to use a Product for the lifetime of that Product. The lifetime of a Product is the period during which we make the Product generally available, which will be at least 3 years from your date of purchase. If we discontinue a Product before that minimum period ends, you are entitled to the remedies described in the Refund Policy. A Lifetime Pass is not a promise that a Product will exist forever, that it will run on every future operating system, or that you will receive features that we sell separately. If you hold a Lifetime Pass for a Product, Timed Passes for that Product are not consumed; you may request a refund of any unactivated Timed Pass for that Product.

Delivery

We deliver a Pass by recording the entitlement to your Account immediately after the Payment Provider confirms payment. The Pass is visible in the Passes section of your dashboard. Delivery of the digital content therefore begins as soon as your Order is fulfilled, even if the Product cannot yet be downloaded or activated. Activation, device limits, offline use, and update behavior are governed by the EULA and by the Product documentation that is current when activation becomes available.

Discontinuation

If we discontinue a Product or a Pass duration, we will give you at least 90 days' notice by email where practicable. On discontinuation, we refund every unactivated Timed Pass in full, refund the unused portion of every activated Timed Pass on a pro-rata basis, and apply the Lifetime Pass remedies in the Refund Policy.

07Refunds and cancellations

Our Refund Policy is part of these Terms and explains your refund rights in detail. In summary: you may cancel a Pass that you have not activated within 14 days of purchase for a full refund; an activated Timed Pass is refundable only in the circumstances the Refund Policy describes; and statutory rights that apply where you live are never reduced by the policy. Refunds are made to the original payment method, in the original currency, within 10 Business Days of approval.

Before you dispute a charge with your bank or a Payment Provider, please contact admin@crownware.org. We resolve most billing questions within a few Business Days. If you initiate a chargeback for a Pass that you have activated and used, we may suspend the affected Pass while the dispute is investigated and may recover our reasonable costs if the chargeback is found to be without merit.

08Intellectual property

The Services, the Products, and all Content are owned by Crownware or its licensors and are protected by copyright, trademark, trade secret, and other intellectual-property laws of the United States and other countries. Except for the limited rights expressly granted in these Terms and in the EULA, we reserve all rights. Nothing in these Terms transfers any ownership interest to you.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and the customer dashboard for your own personal or internal business purposes. You may not copy, modify, distribute, sell, lease, publicly display, or create derivative works from the Content, and you may not use automated tools to extract Content, except as expressly permitted by these Terms, by the Acceptable Use Policy, or by law.

Trademarks. Crownware, the Crownware crown mark, and the names of our Products are trademarks or trade names of Crownware. You may not use them without our prior written permission, except to refer to our Products accurately and without suggesting endorsement.

Feedback. If you send us ideas, suggestions, or feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without obligation to you. We will not identify you as the source without your consent.

Open-source components. The Products and the Site include open-source and third-party components licensed under their own terms. Those terms govern the components to which they apply, and nothing in these Terms restricts rights that you have under them.

09Acceptable use

You may use the Services only for lawful purposes and in accordance with the Acceptable Use Policy, which is part of these Terms. Among other things, the policy prohibits interfering with the Services or their security measures, circumventing licensing or activation controls, reselling Passes, using stolen payment credentials, uploading unlawful content, and using the Services in violation of export or sanctions law.

We may investigate suspected violations, remove content, restrict features, and suspend or terminate Accounts as described in the Acceptable Use Policy and in the section titled Term, suspension, and termination. We may report activity that we believe to be unlawful to law enforcement and cooperate with lawful requests from authorities.

10Your content

You may add a display name and a profile picture to your Account (Your Content). You keep every right that you have in Your Content. You grant us a non-exclusive, worldwide, royalty-free license to host, store, resize, reproduce, and display Your Content solely to operate and secure the Services for you. This license ends when you delete the content or your Account, except for copies held in routine backups for a limited period.

You represent that Your Content is yours or that you have the rights needed to grant this license, and that it does not infringe or misappropriate anyone's rights or violate the Acceptable Use Policy. Profile pictures are visible only to you and to our staff for support and security purposes; they are not published to other users.

We are not obliged to monitor Your Content, but we may remove content that we reasonably believe violates these Terms or the law, and we will tell you why unless the law prevents it. To report content that you believe is unlawful, write to admin@crownware.org with enough detail for us to locate and assess it.

11Third-party services and links

The Services rely on third-party providers to operate: Stripe and PayPal for payment, Cloudflare for bot protection and private media storage, Resend for transactional email, Neon for database hosting, and Vercel for web hosting. Where you interact with a third party directly, for example on a Stripe or PayPal checkout page, that party's terms and privacy policy govern your interaction with it. Our Privacy Policy explains what data each provider receives.

The Site may link to websites or resources that we do not control. We provide those links for convenience only. We are not responsible for their content, accuracy, availability, or practices, and a link does not imply endorsement.

12Privacy, communications, and electronic records

Our Privacy Policy explains what personal data we collect, why, how long we keep it, and the rights you have. By using the Services you acknowledge that we process your personal data as described there.

Transactional messages. We send email that is necessary to operate your Account and Orders, such as verification links, security alerts, receipts, refund confirmations, and legally required notices. These messages are part of the Services and you cannot opt out of them while you keep an Account. We do not send marketing email unless you have separately opted in, and every marketing email will include a way to unsubscribe.

Consent to electronic records and signatures

By accepting these Terms you consent to receive all agreements, notices, disclosures, receipts, and other communications that we are required to provide to you in writing (Records) electronically, either by email to the address on your Account or by posting them in your dashboard or on the Site. You agree that electronic Records and your electronic acceptances have the same legal effect as paper documents and handwritten signatures. This consent covers all Records relating to your Account and every Order for as long as you keep an Account.

• Hardware and software you need. A current version of a major web browser, an active email address, and internet access. If we change these requirements in a way that creates a material risk that you cannot access Records, we will notify you and you may withdraw your consent without charge.
• Paper copies. You may request a free paper copy of any Record by writing to admin@crownware.org or to our postal address within twelve months after we provide it.
• Withdrawing consent. You may withdraw your consent to electronic Records at any time by writing to admin@crownware.org. Because the Services are delivered entirely online, withdrawing consent means that we will close your Account; the Refund Policy then applies to any unactivated Pass. Withdrawal does not affect the validity of Records provided before it.
• Keeping your details current. Keep the email address on your Account current so that you receive Records. You can update it from your dashboard.

13Copyright complaints and repeat infringers

We respect the intellectual-property rights of others and comply with the notice-and-takedown provisions of the United States Digital Millennium Copyright Act (17 U.S.C. § 512) and equivalent laws elsewhere. If you believe that material available through the Services infringes your copyright, send a notice to our designated agent:

Your notice must include: (1) your physical or electronic signature; (2) identification of the copyrighted work you claim has been infringed; (3) identification of the material you claim is infringing and enough information for us to locate it; (4) your name, address, telephone number, and email address; (5) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (6) a statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or are authorized to act on the owner's behalf.

If material you posted is removed in response to a notice, you may send a counter-notice to the same agent containing: (1) your physical or electronic signature; (2) identification of the removed material and where it appeared before removal; (3) a statement under penalty of perjury that you have a good-faith belief that the material was removed by mistake or misidentification; and (4) your name, address, and telephone number, together with a statement that you consent to the jurisdiction of the federal district court for the district in which you live (or, if you live outside the United States, for any district in which we may be found) and that you will accept service of process from the person who submitted the original notice. Unless the complaining party files a court action within ten to fourteen Business Days of receiving the counter-notice, we may restore the material.

Knowingly misrepresenting that material is infringing, or that it was removed by mistake, may make you liable for damages under 17 U.S.C. § 512(f). We terminate the Accounts of users who are repeat infringers in appropriate circumstances.

14Security and responsible disclosure

We take reasonable technical and organizational measures to protect the Services, described in the Privacy Policy. If you discover a security vulnerability, please report it to admin@crownware.org before disclosing it to anyone else, and give us a reasonable time to fix it. Research conducted in good faith in accordance with the security-research rules in the Acceptable Use Policy is authorized conduct under these Terms, and we will not pursue legal action against you for it. We do not currently operate a paid bug-bounty program.

15Term, suspension, and termination

These Terms apply from the moment you first accept them and continue until your Account is closed and every Pass has ended or been refunded.

Closing your Account. You may close your Account at any time by writing to admin@crownware.org from the email address on the Account; a self-service option will be added to the dashboard. Because Passes are bound to the Account, closing it ends every Pass that it holds. Before we close the Account we will tell you which Passes will end and, for any unactivated Pass, apply the Refund Policy.

Suspension or termination by us. We may suspend or terminate your access to all or part of the Services if you materially breach these Terms, the Acceptable Use Policy, or the EULA; if we are required to do so by law or by a Payment Provider; if your use creates a security, legal, or fraud risk for us or for others; or if you initiate a chargeback for a Pass that you have used. Except where the law prevents it or where immediate action is needed to prevent harm, we will give you notice and a reasonable opportunity to cure a breach that can be cured before terminating. If we terminate for a reason other than your breach, we refund every unactivated Pass and the unused portion of every activated Timed Pass.

Effect. On termination, your right to use the Services ends, we may delete Your Content, and every license granted to you under these Terms ends. Sections that by their nature should survive, including the sections on intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, and general provisions, survive termination.

16Changes to the Services and to these Terms

We may update these Terms to reflect changes in the Services, in the law, or in our business. If a change is material and reduces your rights or increases your obligations, we will notify you at least 30 days before it takes effect by email to the address on your Account and by a notice on the Site, and we will state the new Effective Date. Changes that are required by law, that correct errors, or that do not reduce your rights may take effect on publication.

If you do not agree to a change, you may close your Account before the change takes effect, and the previous version continues to apply to Orders fulfilled before that date. Continuing to use the Services after the new Effective Date means that you accept the updated Terms. The version of the Terms that you accepted at checkout, identified by its hash, always governs that Order, except where a later change is required by law or is more favorable to you.

We keep prior versions of these Terms and will provide the version that applied to any of your Orders on request.

17Disclaimers

For business users and, to the extent permitted by law, for consumers: the Services and the Site are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, or that any defect will be corrected.

Warranties for the Products themselves are set out in the EULA.

Consumers. If you are a consumer, you have statutory rights that this section does not affect, including rights that digital content and digital services must be as described, fit for purpose, and of satisfactory quality, and that they must conform to the contract for the period the law provides. In the European Union and the European Economic Area these rights arise from Directive (EU) 2019/770 as implemented in your country, and in the United Kingdom from the Consumer Rights Act 2015. Nothing in these Terms excludes or limits those rights.

18Limitation of liability

Exclusions. To the fullest extent permitted by applicable law, Crownware and its members, managers, officers, employees, contractors, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or anticipated savings, arising out of or relating to these Terms or the Services, whether in contract, tort (including negligence), strict liability, or otherwise, even if we were advised of the possibility of such damages.

Cap. To the fullest extent permitted by applicable law, our total aggregate liability for all claims arising out of or relating to these Terms or the Services will not exceed the greater of (a) the total amount you paid to us for Passes in the twelve months before the event giving rise to the claim, and (b) one hundred United States dollars.

What we do not limit. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for gross negligence or willful misconduct; for breach of a consumer's statutory rights that cannot be excluded; or for any other liability that applicable law does not allow to be excluded or limited. The exclusions and cap above apply only to the extent that the law of the place where you live permits them, and any part that is not permitted does not apply to you.

Consumers in Germany. If German law applies to you as a consumer, the following replaces the exclusions and cap above: we are liable without limitation for intent and gross negligence, for injury to life, body, or health, under the Product Liability Act, and for damage covered by a guarantee we have given. For slight negligence we are liable only for breach of an obligation whose fulfilment is essential to the proper performance of the contract and on whose fulfilment you may regularly rely (a cardinal obligation), and then only for the foreseeable damage that is typical for this kind of contract. Any further liability for slight negligence is excluded.

19Indemnification

If you are a business user, you will defend, indemnify, and hold harmless Crownware and its members, managers, officers, employees, and contractors from and against all claims, damages, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to your use of the Services in violation of these Terms, Your Content, your violation of any law or of the rights of a third party, or any dispute between you and a third party. We will give you prompt notice of any such claim and reasonable cooperation at your expense, and we may participate in the defense with counsel of our choice.

If you are a consumer, this section applies only to the extent permitted by the law of the place where you live and only to claims that arise from your intentional or grossly negligent violation of the law, of these Terms, or of the rights of a third party.

20Dispute resolution and arbitration

Informal resolution first

Before either of us starts an arbitration or a lawsuit, we agree to try to resolve the dispute informally. The party raising the dispute must send a written Notice of Dispute to the other: you send yours to admin@crownware.org or to our postal address, and we send ours to the email address on your Account. The notice must include your name, the email address on your Account, a description of the dispute, and the specific relief you seek. Within 60 days of the notice, you and a Crownware representative will confer in good faith, by video call or telephone if either of us requests it. Any applicable statute of limitations is paused during that period. Neither of us may start an arbitration or lawsuit until the period has ended. This step is a condition of proceeding, and an arbitrator or court may dismiss a case that skips it.

Agreement to arbitrate

If informal resolution fails, you and Crownware agree that any dispute, claim, or controversy arising out of or relating to these Terms, the EULA, the Privacy Policy, the Services, or the Products, including their formation, interpretation, enforceability, or scope (Dispute), will be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect when the arbitration is filed, as modified by this section. The rules are available at adr.org. This agreement to arbitrate is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq.

The arbitrator, and not any court, has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this agreement to arbitrate, except that a court decides (a) whether the class-action waiver below is enforceable, (b) any dispute about the mass-arbitration procedures below, and (c) whether a claim falls within the exceptions listed below. The arbitrator may award the same individual relief that a court could award, must follow these Terms as a court would, and will issue a reasoned written decision. Judgment on the award may be entered in any court with jurisdiction.

Arbitration hearings will take place by video conference unless you and we agree otherwise or the arbitrator decides that an in-person hearing is needed, in which case it will take place in the county where you live or another location that you and we agree on. Claims of twenty-five thousand United States dollars or less will be decided on documents alone unless the arbitrator decides a hearing is necessary. We will pay the filing, administrative, and arbitrator fees that the AAA Consumer Arbitration Rules or applicable law require us to pay; you pay only the consumer filing fee set by those rules, which we will reimburse if your claim is for less than ten thousand United States dollars and the arbitrator does not find it frivolous. Each side bears its own attorneys' fees unless the arbitrator awards them under applicable law.

Exceptions

• Either of us may bring an individual claim in small-claims court in the county where you live or in Harris County, Texas if the claim qualifies and remains in that court on an individual basis.
• Either of us may seek injunctive or other equitable relief in court to prevent the actual or threatened infringement, misappropriation, or violation of intellectual-property rights, or unauthorized access to the Services.
• If you live in California and applicable law entitles you to seek public injunctive relief, you may pursue that remedy in court after the arbitrator has decided your individual claims; the arbitrator decides all other issues.

Class-action and jury-trial waiver

You and Crownware each waive the right to a jury trial and the right to bring or participate in a class, collective, consolidated, or representative action or arbitration. Disputes are resolved on an individual basis only, and the arbitrator may not consolidate more than one person's claims or preside over any form of representative proceeding, except as expressly provided in the mass-arbitration procedures below. If a court decides that this waiver is unenforceable as to a particular claim or request for relief, that claim or request, and only that claim or request, will be severed and litigated in court after the arbitration of all remaining claims has concluded.

Mass arbitration

If twenty-five or more Demands for Arbitration are filed against Crownware raising similar claims, and the claimants are represented by the same or coordinated counsel, the AAA Mass Arbitration Supplementary Rules will apply in addition to the Consumer Arbitration Rules, and the following procedures will also apply. The demands will be administered in batches of up to 100, selected at random or by a method the AAA determines, with each batch assigned to its own arbitrator; filing and administrative fees are due only for the batch that is currently proceeding. Each demand within a batch is decided individually on its own merits, and no decision in one arbitration binds any other claimant. A single AAA process arbitrator may decide administrative and procedural questions common to the batches, but not the merits of any claim. After the first batch concludes, the parties will mediate the remaining claims in good faith before further batches proceed. Any applicable statute of limitations is tolled from the filing of a demand until that demand is assigned to a batch. If a court or the AAA determines that any part of this paragraph is unenforceable, the remaining procedures will apply and the AAA's own rules will govern the affected part.

Your right to opt out

You may reject this agreement to arbitrate, without any effect on your other rights or on your Account, by sending an email to admin@crownware.org within 30 days after you first accept these Terms. The email must come from the address on your Account, include your name, and state that you opt out of arbitration. An opt-out applies to every future version of these Terms. If you opt out, disputes will be resolved in the courts identified in the section titled Governing law and venue, and the class-action and jury-trial waivers above still apply to the extent permitted by law.

Changes to this section

If we change this section after you accept these Terms, you may reject the change by writing to admin@crownware.org within 30 days after the change takes effect, in which case the version you last accepted continues to govern Disputes between us. Changes do not apply to a Dispute for which a Notice of Dispute was sent before the change.

Severability and survival of this section

Except as provided in the class-action waiver, if any part of this section is found unenforceable, the remaining parts remain in effect. This section survives the termination of these Terms and the closing of your Account.

21Governing law and venue

United States. These Terms and any Dispute are governed by the laws of the State of Texas and, for the agreement to arbitrate, the Federal Arbitration Act, without regard to conflict-of-law rules. Subject to the section titled Dispute resolution and arbitration, the state and federal courts located in Harris County, Texas have exclusive jurisdiction over any claim that is not subject to arbitration, and you and we consent to their personal jurisdiction, except that we may seek injunctive relief in any court with jurisdiction.

Consumers in the European Union, the European Economic Area, and the United Kingdom. If you are a consumer who lives in one of these places, the choice of law above does not deprive you of the protection of the mandatory consumer-protection rules of the country where you habitually live, and those rules apply to you. You may bring proceedings against us in the courts of that country, and we may bring proceedings against you only there. The agreement to arbitrate, the class-action waiver, and the jury-trial waiver do not apply to you, and any arbitration with you requires a separate agreement made after the dispute arises.

Consumers in Germany. The European Commission's online dispute resolution platform was discontinued on 20 July 2025 and is no longer available. We are neither willing nor obliged to take part in dispute-resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) within the meaning of the German Consumer Dispute Resolution Act (VSBG). Our Impressum contains the information required by German law.

Consumers elsewhere. If you are a consumer in another country whose law gives you the right to rely on the mandatory consumer-protection rules of that country or to bring claims in its courts, those rights are not affected by this section.

These Terms are written in English. Translations that we may provide are for convenience only; the English text governs, except where the law of the place where you live requires otherwise.

22Export controls and sanctions

The Services and the Products are subject to United States export-control and economic-sanctions laws, including the Export Administration Regulations administered by the Bureau of Industry and Security and the programs administered by the Office of Foreign Assets Control (OFAC), and may be subject to the export and import laws of other countries. You represent and agree that:

• You are not located in, organized under the laws of, or ordinarily resident in a country or region that is subject to comprehensive United States sanctions, currently Cuba, Iran, North Korea, and the Crimea, so-called Donetsk People's Republic, and so-called Luhansk People's Republic regions of Ukraine, and you will not use the Services or Products from such a place.
• You are not, and you are not owned or controlled by or acting on behalf of, a person or entity listed on any United States government restricted-party list, including the OFAC Specially Designated Nationals and Blocked Persons List and the Bureau of Industry and Security Entity List or Denied Persons List, or on an equivalent list maintained by the European Union or the United Kingdom.
• You will not export, re-export, transfer, or make available the Products to any destination, end user, or end use that is prohibited by applicable law, including the restrictions that apply to Russia and Belarus and to military, weapons, and surveillance end uses.
• You will comply with every export, import, and sanctions law that applies to your use of the Products.

We may suspend or terminate the Services without notice if we are required to do so by law or if we reasonably believe that continuing would violate sanctions or export-control law, and in that case we refund amounts paid only to the extent the law allows.

23Jurisdiction-specific terms

California residents

Under California Civil Code § 1789.3, California residents are entitled to the following notice. The provider of the Services is Crownware Ltd Company, 17350 State Hwy 249, Ste 220 #27132, Houston, TX 77064, United States of America. The charges for the Services are the prices shown in the Catalog at the time of purchase. Complaints about the Services or requests for further information may be sent to admin@crownware.org or to the postal address above. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

New Jersey residents

For New Jersey residents, the sections titled Disclaimers, Limitation of liability, and Indemnification do not limit any right you have under the New Jersey Consumer Fraud Act, the New Jersey Punitive Damages Act, the New Jersey Products Liability Act, the Uniform Commercial Code as adopted in New Jersey, or any other New Jersey law that cannot be waived, including the right to recover attorneys' fees where a statute provides for them. The waivers in the section titled Dispute resolution and arbitration apply to New Jersey residents only to the extent permitted by New Jersey law.

Consumers in the European Union, the European Economic Area, and the United Kingdom

Before you place an Order, we provide you with the pre-contractual information required by the Consumer Rights Directive and the United Kingdom Consumer Contracts Regulations 2013, including the main characteristics of the Pass, the total price including taxes, the identity and address of the trader, the conditions of withdrawal or cancellation, and the functionality and interoperability of the Product. The statutory withdrawal or cancellation right, its loss on immediate delivery, and the model withdrawal form are described in the Refund Policy. Nothing in these Terms limits your rights under Directive (EU) 2019/770, the Consumer Rights Act 2015, or the Unfair Contract Terms rules that apply where you live.

Consumers in Australia

Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies those guarantees. To the extent permitted by that law, our liability for failing to comply with a guarantee in relation to the Products is limited, at our option, to replacing the Product, supplying an equivalent Product, or paying the cost of doing so.

24General provisions

• Entire agreement. These Terms, together with the documents incorporated by reference and the Order details recorded at checkout, are the entire agreement between you and Crownware about the Services and supersede every prior or contemporaneous agreement or communication about them.
• Assignment. You may not assign or transfer these Terms or any Pass without our prior written consent. We may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition, or sale of assets, provided that the assignee assumes our obligations to you and that your rights are not reduced; we will notify you of any such assignment.
• Force majeure. Neither of us is liable for a failure or delay in performance caused by events beyond our reasonable control, such as natural disasters, war, terrorism, civil unrest, labor disputes, government action, failures of the internet or of a Payment Provider, or utility failures, except that this does not excuse your obligation to pay for Passes you have ordered.
• Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force, except as provided in the section titled Dispute resolution and arbitration.
• No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later. Any waiver must be in writing.
• Notices. We send notices to the email address on your Account or post them in your dashboard or on the Site; they are effective when sent or posted. You send legal notices to admin@crownware.org or to Crownware Ltd Company, 17350 State Hwy 249, Ste 220 #27132, Houston, TX 77064, United States of America; they are effective when received.
• Interpretation. Headings are for convenience only. The words "including" and "for example" mean "including without limitation." No rule of strict construction applies against either party.
• Relationship. You and Crownware are independent contracting parties. These Terms create no partnership, joint venture, agency, or employment relationship, and there are no third-party beneficiaries except the persons that the sections titled Limitation of liability and Indemnification expressly protect.
• Electronic signature. Your acceptance of these Terms by ticking a box or clicking a button is your electronic signature and has the same effect as a handwritten signature.

25Contact

Questions about these Terms can be sent to the addresses below. Our Impressum contains our full company identification.