Summary
Any Pass that you have not activated can be refunded in full within 14 days of purchase, and at any time while the Product cannot yet be activated. An activated Pass is refundable if the Product does not work as described and we cannot fix it, or if we discontinue the Product. Refunds go back to the original payment method within 10 business days of approval. Consumers in the EU, EEA, and UK also have a statutory fourteen-day right of withdrawal, described below, that this policy never reduces.
On this page
Overview
This Refund Policy is part of the Terms of Service between you and Crownware Ltd Company (Crownware, we, us, or our). It applies to every Pass purchased through crownware.net. Capitalized terms have the meaning given in the Terms of Service.
Every purchase is a one-time payment. Nothing renews automatically, so there is never a recurring charge to cancel. This policy describes when we refund a payment that has already been made.
Passes that have not been activated
You may cancel a Pass that you have not activated and receive a full refund if you ask within 14 days after the date of purchase. A Pass is unactivated if it has never been activated in the Product on any device; the Passes section of your dashboard shows whether a Pass has been activated.
In addition, while a Product's release channel shows that it cannot yet be downloaded or activated, you may cancel an unactivated Pass for that Product for a full refund at any time, even after the 14-day period. That right continues until 14 days after we notify you that activation has become available for the Product.
If you hold a Lifetime Pass for a Product, you may also request a refund of any unactivated Timed Pass for the same Product at any time.
Passes that have been activated
Once you activate a Pass, banked time starts to run and the Product has been delivered and used. An activated Pass is therefore not refundable for a change of mind. It is refundable in the following situations:
- Non-conformity. If the Product does not perform materially as described in its Documentation and we are unable to correct the problem within a reasonable time after you report it, we will refund the unused portion of a Timed Pass on a pro-rata basis or, where the problem prevented any meaningful use, the full price. For a Lifetime Pass we will refund the full price if the problem arises within the first year after activation, and a proportionate amount afterwards. Consumers in the European Union, the European Economic Area, and the United Kingdom have broader statutory remedies for non-conformity, described in the End User License Agreement, which this policy does not reduce.
- Discontinuation. If we discontinue a Product, we refund the unused banked time of every activated Timed Pass on a pro-rata basis. For a Lifetime Pass we refund a proportion of the price equal to the part of the 3-year minimum lifetime that has not yet elapsed at the date of discontinuation; a Lifetime Pass that is older than 3 years is not refunded on discontinuation.
- Termination by us without cause. If we close your account or end a Pass for a reason other than your breach of the Terms of Service, we refund the unused portion of every activated Timed Pass on a pro-rata basis and apply the discontinuation rule above to Lifetime Passes.
- Statutory rights. Where the law of the place where you live requires a refund in other circumstances, we provide it.
Pro-rata refunds of a Timed Pass are calculated from the banked time remaining at the moment we approve the refund, and the Pass ends when the refund is approved.
How to request a refund
Send your request to admin@crownware.org from the email address on your account, or by post to Crownware Ltd Company, 17350 State Hwy 249, Ste 220 #27132, Houston, TX 77064, United States of America. Include the order reference shown in your receipt or in the Orders section of your dashboard, and, for an activated Pass, a short description of the reason. You do not need to give a reason for cancelling an unactivated Pass.
We acknowledge every request within 5 business days and tell you whether it is approved. Approved refunds are issued within 10 business days of approval. Your bank or PayPal may take additional time to show the credit.
A refunded Pass is removed from your account. If you cancel an unactivated Pass and later want the Product again, you can simply buy a new Pass.
How refunds are paid
Refunds are always returned to the payment method used for the purchase, through the same Payment Provider. We cannot refund to a different card, account, or person, and we do not pay refunds in cash or by bank transfer unless the original method no longer exists, in which case we will agree an alternative with you.
We refund the full amount you paid for the Pass, including any tax collected at checkout, and we do not deduct payment-processing fees. If you paid in a local currency through Stripe Adaptive Pricing, the refund is returned in that currency at the exchange rate that applied when you paid, so the amount credited may differ from the amount that today's rate would produce. If you paid through PayPal in another currency, PayPal applies its own conversion rules to the refund.
Statutory right of withdrawal for consumers in the EU, EEA, and UK
If you are a consumer who lives in the European Union, the European Economic Area, or the United Kingdom, you have a statutory right to withdraw from (cancel) a contract for digital content that is not supplied on a tangible medium within fourteen days of the day on which the contract is concluded, without giving any reason. This right exists in addition to, and independently of, the refund rights in the sections above.
How the withdrawal right is affected by immediate delivery
A Pass is digital content that is delivered immediately after payment. Under Article 16(m) of Directive 2011/83/EU (in Germany, section 356(6) of the German Civil Code) and regulation 37 of the United Kingdom Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory withdrawal right is lost once delivery begins if, before delivery, you expressly requested immediate delivery and acknowledged that you would lose the right, and we confirmed your request and acknowledgement on a durable medium. Ticking the delivery box at checkout gives that express request and acknowledgement, and the order confirmation email that we send you is our confirmation. If you do not want to lose the statutory right, do not tick the delivery box; you will then be unable to complete the purchase, because we cannot delay delivery of a Pass.
Because our own policy allows you to cancel any unactivated Pass within 14 days, and at any time while the Product cannot yet be activated, you are never in a worse position than the statutory right would place you in unless you have already activated the Pass and started to use the Product.
How to withdraw
To exercise the withdrawal right where it still applies, tell us of your decision by an unequivocal statement, for example by email to admin@crownware.org or by letter to Crownware Ltd Company, 17350 State Hwy 249, Ste 220 #27132, Houston, TX 77064, United States of America. You may use the model withdrawal form below, but you do not have to. Sending your statement before the fourteen-day period ends is sufficient. We will acknowledge receipt by email without delay. If you withdraw, we reimburse every payment received from you within fourteen days of the day we receive your statement, using the payment method you used, without charge to you.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
- To: Crownware Ltd Company, 17350 State Hwy 249, Ste 220 #27132, Houston, TX 77064, United States of America, email admin@crownware.org
- I hereby give notice that I withdraw from my contract for the supply of the following digital content: (order reference and Product)
- Ordered on: (date)
- Name of consumer:
- Address of consumer:
- Signature of consumer (only if this form is sent on paper):
- Date:
Chargebacks and payment disputes
Please contact admin@crownware.org before you dispute a charge with your bank, card issuer, or PayPal. We resolve almost every billing question directly and faster than a formal dispute. If you open a chargeback for a Pass that you have activated and used, we may suspend that Pass while the dispute is investigated. If the dispute is decided in our favor, the Pass is restored; if it is decided in your favor, the Pass is removed. Repeated chargebacks that are found to be without merit are a violation of the Acceptable Use Policy.
Changes and contact
We may update this policy as described in the Terms of Service. Changes never reduce the refund rights that applied to a Pass when you bought it. Questions about refunds can be sent to admin@crownware.org. Our full company identification is in the Impressum.