Acceptable Use Policy

01Scope

This Acceptable Use Policy (Policy) is part of the Terms of Service and the End User License Agreement between you and Crownware Ltd Company (Crownware, we, us, or our). It applies to everyone who uses the Crownware website, holds an account, places an order, or uses Crownware software. Capitalized terms have the meaning given in the Terms of Service.

The examples in this Policy illustrate prohibited conduct; they are not an exhaustive list. Conduct that is not listed but that is unlawful, harmful to others, or damaging to the Services is also prohibited.

02Unlawful and harmful use

You may not use the Services or the Software to:

• violate any applicable law or regulation, including export-control, sanctions, privacy, consumer-protection, and intellectual-property laws;
• infringe, misappropriate, or violate the copyright, trademark, patent, trade-secret, privacy, publicity, or other rights of any person;
• create, distribute, or deploy malware, ransomware, spyware, or any code designed to damage, disable, or gain unauthorized access to systems or data;
• attack, probe, or gain unauthorized access to any system, network, or data that you are not authorized to test, including systems belonging to Crownware, other customers, or third parties;
• engage in fraud, phishing, identity theft, or deceptive practices, or impersonate any person, company, or Crownware staff;
• harass, threaten, defame, or abuse any person, or promote violence, hatred, or discrimination against any group;
• collect or process personal data of others without a lawful basis, or in violation of the rights of the persons concerned; or
• develop, test, or deploy weapons, or support activities that are prohibited under the export-control and sanctions rules in the Terms of Service.

03Platform integrity and security

You may not:

• share, sell, or transfer your account or credentials, or use another person's account without permission;
• create accounts by automated means, create multiple accounts to evade limits or suspensions, or provide false registration information;
• circumvent or interfere with bot-protection challenges, rate limits, email verification, two-factor authentication, or any other security or access-control measure;
• scrape, crawl, or harvest content or data from the Services by automated means, except for search-engine indexing that respects our robots rules;
• send unsolicited bulk messages, or use our email systems, contact addresses, or forms to distribute spam or abusive content;
• introduce excessive load, run denial-of-service attacks, or otherwise degrade the availability or performance of the Services for others;
• access or attempt to access non-public areas of the Services, our infrastructure, or our providers' systems; or
• test the security of the Services except in accordance with the section titled Security research.

04Purchases, Passes, and software licensing

You may not:

• pay with a payment method that you are not authorized to use, or provide false billing information;
• initiate a chargeback or payment dispute for a Pass that you activated and used, instead of contacting us first, or otherwise abuse refund processes;
• resell, rent, lend, gift, share, or transfer a Pass, or use a Pass to provide the Software as a service to others;
• circumvent, disable, or tamper with activation, license verification, banked-time accounting, device limits, or code signing, or manipulate a device clock to extend a Pass;
• create, use, distribute, or link to cracks, key generators, patched builds, or any other tool designed to use the Software without a valid Pass;
• redistribute Release Artifacts, in whole or in part, or make them available for download by others; or
• reverse engineer the Software beyond what the End User License Agreement and applicable law permit.

05Content standards

The display name and profile picture that you add to your account must not:

• be unlawful, sexually explicit, or depict or promote violence, self-harm, or the exploitation of minors;
• impersonate any person or organization, or suggest an affiliation with Crownware that does not exist;
• use a name, logo, or image that infringes someone else's trademark, copyright, or right of publicity;
• contain hateful, harassing, or discriminatory material; or
• contain malware, tracking code, or content designed to exploit the systems that display it.

Profile pictures are visible only to you and to our staff. We may remove content that violates these standards and will tell you why, unless the law prevents it. To report content that you believe is unlawful, write to admin@crownware.org and describe the content, where it appears, and why you believe it is unlawful.

06Security research

We welcome good-faith security research. Research that follows the rules below is authorized under the Terms of Service, and we will not pursue civil or criminal action against you, or report you to law enforcement, for conduct that complies with them. If you are unsure whether a test is permitted, ask before you start.

• Test only systems that Crownware operates at crownware.net and its subdomains, and only your own account and data. Do not test our providers' infrastructure, including Stripe, PayPal, Cloudflare, Resend, Neon, or Vercel, beyond what their own policies allow.
• Do not access, modify, download, or destroy data that is not yours. If you encounter someone else's data, stop, record only what is necessary to demonstrate the issue, and report it.
• Do not perform denial-of-service testing, resource exhaustion, social engineering, phishing, physical attacks, or spam.
• Do not exploit a vulnerability beyond what is necessary to demonstrate that it exists, and do not use it to pivot to other systems.
• Report every finding to admin@crownware.org as soon as reasonably possible and within seventy-two hours of discovery, with enough detail for us to reproduce it.
• Keep the vulnerability confidential until we have had a reasonable time to fix it. We aim to acknowledge reports within five business days and to agree a disclosure timeline with you; we will not object to public disclosure ninety days after your report unless the fix requires more time and we have explained why.

We do not currently offer monetary rewards. We will credit researchers who wish to be credited once a fix has shipped.

07Enforcement

If we reasonably believe that you have violated this Policy, we may, depending on the seriousness of the violation, warn you, remove or refuse content, restrict features, suspend a Pass or your account, or terminate your account under the Terms of Service. We may also preserve evidence, report unlawful conduct to law enforcement, and cooperate with lawful requests from authorities.

Except where the law prevents it or immediate action is needed to prevent harm, we will notify you of the action taken, the reasons for it, and how to respond. You may appeal any enforcement decision by writing to admin@crownware.org within thirty days of the notice; a different member of our staff will review the decision and reply within a reasonable time.

We do not monitor all use of the Services and are not obliged to do so. Our decision not to act on a violation is not a waiver of our right to act later.

08Reporting violations

To report a violation of this Policy, write to admin@crownware.org. For security vulnerabilities use admin@crownware.org; for copyright complaints follow the procedure in the Terms of Service. Include enough detail for us to locate and assess the issue. We treat reports confidentially and do not share the reporter's identity with the person reported unless the law requires it.

09Changes to this Policy

We may update this Policy as described in the section titled Changes to the Services and to these Terms in the Terms of Service. The version and effective date at the top of this page identify the current Policy.